What may be returned
We accept eligible returns of defective and non-defective merchandise and accept exchange requests. Contact us within 30 calendar days after delivery. Every return must be new merchandise; a preference-based or incorrectly selected item must also be unused, in original condition, and complete with packaging, labels, and accessories.
Approval and mailing
Email rungtassanakuldian@gmail.com with the order number, checkout email, and reason. Include clear photos or video for damage, defects, wrong goods, missing parts, or a material description difference. Obtain approval before mailing anything; after approval we confirm the correct return address and instructions. Use the free prepaid return label included in the package. A missing label can be reported for assistance. No restocking fee is charged. Exchanges depend on available inventory.
Refund timing
After approval, we process and initiate a refund to the original payment method within 10 days. Bank posting can take additional time. Mandatory consumer rights remain available.